Return and Refund Policy
1. Overview
At chawm.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a return and refund policy subject to the terms outlined below.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The item must be unused, unworn, and in its original packaging.
The return request must be made within 30 days from the date of delivery.
The item must include all accessories, manuals, and tags.
Certain items, such as perishable goods, personalized products, and gift cards, are non-returnable.
3. Return Process
To initiate a return:
Contact our customer service team at sales@chawm.com to request a return authorization.
Pack the item securely and include the return authorization number.
Ship the item to the return address provided by our team.
Keep the tracking number for reference.
4. Refund Process
Once we receive and inspect the returned item, we will process your refund within 5 business days:
Refunds will be issued to the original payment method.
Shipping fees are non-refundable unless the return is due to our error.
If the item is damaged or does not meet the return criteria, a partial refund may be issued.
5. Exchanges
If you need a different size or color, please follow the return process and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, contact us within 7 days of delivery with photos of the product, and we will arrange for a replacement or refund.
7. Late or Missing Refunds
If you haven’t received a refund yet:
Check with your bank or credit card provider, as processing times vary.
If the refund is delayed, contact us at sales@chawm.com for assistance.
8. Contact Us
For any questions regarding our return and refund policy, please reach out to us at: Zhejiang Chawm Technology Co.,Ltd
sales@chawm.com
Second Floor, Cilong Road 52th, Yiwu City, Zhejiang Province, China